Emotions: Accepts affection; rejects aggression
Goal: Group acceptance
Judges others by: Commitment to tolerate and include everyone
Influences others by: Empathy; friendship
Value to the organization: Supports‚ harmonizes‚ empathizes; focuses on service
Overuses: Kindness
Under Pressure: Becomes persuasive‚ using information or key friendships if necessary
Fears: Dissension; conflict
Would increase effectiveness with more: Strength in the realization of who they are and what they can do; firmness and self-assertion; ability to say "no" when appropriate 

Agents are attentive to both the human relations and task aspects of their work situation. Empathetic and supportive‚ they are good listeners and are known for their willing ear. 

Agents make people feel wanted and needed. Because Agents respond to others’ needs‚ people do not fear being rejected by Agents. 

Agents offer friendship and are willing to perform services for others. Agents have excellent potential for effectively organizing and completing tasks. 

Agents naturally promote harmony and teamwork and are particularly good at doing for others what they find difficult to do for themselves. 

Agents fear conflict and dissension. Their supportive approach may enable others tolerate a situation‚ rather than encouraging them in active problem-solving. In addition‚ the Agent’s tendency to adopt a "low" profile -- instead of having open confrontations with aggressive individuals -- may be perceived as a lack of "toughness." 

Although they are concerned with fitting into the group‚ Agents have a fair degree of independence.